Return & Exchange Policy

At Nice Dream Landscape, we take pride in ensuring every plant and product we send out meets our highest standards. We double-check each order before dispatch, ensuring it is one we would proudly display in our own spaces.

If you are unhappy with your order because of the quality of the plants or the product is not the same as shown, you can contact us within 3 days of receiving it to arrange a return or exchange. Here is how:

For Returns

1. Email us at info@nicedreamlandscape.ae, including:
   • Your order number
   • Item(s) you want to return
   • Reason for your return (e.g., does not match picture)
   • A picture of the item(s) you would like to return, to confirm eligibility
2. After receiving your email, we will contact you to schedule a pickup (this can take 1–2 business days).
3. Once we pick up your item, we will process your return and refund your purchase using your original payment method.

For Exchanges

1. Email us at info@nicedreamlandscape.ae, including:
   • Your order number
   • Item(s) you want to exchange
   • What you would like to exchange them for
   • A picture of your item(s), to confirm eligibility
2. After receiving your email, we will contact you to schedule a pickup and exchange (this can take 1–2 business days).
3. When we pick up your item, we will deliver the new ones at the same time.

Notes for Exchanges

• If the new item(s) exceed the value of the returned items, we will send you an invoice prior to delivery to confirm payment of the extra amount.
• If the new item(s) are below the value of the returned items, we will refund the difference using your original payment method.

Eligibility

To be eligible for a return, please ensure:

• The plants are still in their nursery pot.
• No more than 3 days have passed.
• The plants have not been modified in any way (e.g., pruned, cut, repotted, damaged, etc.).
• The plants have not been damaged.
• The plants have not been placed outdoors unless advised by a member of the Nice Dream Landscape team.

Please Note

• Each plant/order is eligible for just one exchange request within the 3-day guarantee window.
• Nice Dream Landscape reserves the right to reject any return/exchange requests.
• Refunds and exchanges do not apply to any promotional, customized/personalized, or gifted items.

Refunds

Once we pick up/receive your order and confirm its eligibility, we will automatically refund your purchase using your original payment method. Please note it can take some time for your bank or credit card company to process the refund. Nice Dream Landscape reserves the right to decline any refund/exchange requests.

Refund Charges

• For returns/exchanges due to mistakes or damages caused by Nice Dream Landscape or its delivery partners (e.g., the plant arrived damaged, or the height was not as described), no return/exchange charge will be imposed.
• For all other returns (e.g., customer changes their mind), a return cost of 120 AED will be deducted from the refund amount.

Damages / Issues

If you think your plant arrived damaged or unhealthy, please include a photograph when you contact us. We may ask some questions to understand how you have been caring for it and suggest fixes to help revive it. If we cannot resolve the problem, we will provide a replacement or refund.

Questions

If you have any questions about our return policy, please contact us at:

Email: info@nicedreamlandscape.ae

Phone: +971 55 147 6975

Website: nicedreamlandscape.ae